List of all WD firmware and software available for download. Rollo driver installs in 3 easy steps. If this is the first time you are setting up Rollo, we recommend following the step-by-step Setup Guide. Rollo is compatible with Windows (XP / Win 7 / Win 8 / Win 10). Download Rollo Driver for Windows. Rollo is compatible with Mac OS X 10.9 or newer. Download Rollo Driver for Mac.
​Downloads Download Neat Scanner Drivers for Windows or Mac
Please note that the information provided on this page is related to products and/or services which are no longer supported and agent support is no longer available. This information is provided as a courtesy for users who may still need troubleshooting or FAQ information on end-of-life products.
Before You Begin If you installed a version of Neat on your computer, your scanner driver may already be installed on your computer. If your driver does not appear to be installed, you can download the appropriate driver below.
Download Scanner Drivers for Windows
- Find your scanner model number by looking on the underside (bottom) of the scanner.
- Unplug your scanner and close Neat on your computer.
- Click your scanner model number in the chart below to download the drivers. Neat ScannerScanner Model Number32 bit Windows64 bit WindowsNeatConnectMac os change software update server. NC-1000ND-1000NeatReceiptsNM-1000NeatDeskOlder Model (Unsupported)Not SupportedNot SupportedNeatReceiptsOlder Model (UnsupportedNR-030108Not SupportedNot SupportedUpgrading from microsoft office for mac 2011. Neat Silver Mobile (Unsupported)Not SupportedNot Supported
- Once you download the file, extract the MSI file to the desktop, and double click on it to run the driver installer. Once this installer has finished, you should be able to use the scanner with the Neat application. You can delete the MSI once installation is complete.
Download Scanner Drivers for Mac
![Drivers Drivers](/uploads/1/2/6/7/126765621/987035292.gif)
Please Note: Neat supports MacOS Mojave 10.14 as well as two (2) major releases back - High Sierra 10.13 and Sierra 10.12. Neat Scanner Drivers may work for older OS versions but agent support is not provided on older OS versions.
- Find your scanner model number by looking on the underside (bottom) of the scanner.
- Unplug your scanner and close Neat on your computer.
- Click the link for your scanner model number in the list below to download the driver: NC-1000, ND-1000, or NM-1000 (the same driver file is used for all three models)
- Select the Finder icon from your Dock. The Finder has the blue smiling face icon.
- Open the Go menu and select the Go To Folder option.
- Copy and paste the following path in the Go To Folder window to open the directory: /Library/Image Capture/Devices
- Unzip the driver file you downloaded in step three and drag it into this folder. It should look similar to the image below:
- To start using the scanner:
- If you are 10.10 or earlier, you can open Neat and connect your scanner and you should now be able to start scanning.
- If you are on 10.11 El Capitan, follow the steps below:
- Right click (or CTRL + click) the Scanner Driver file that you dragged into the Devices folder and choose Open. If you see the following message click Open again. You will only have to do this once to allow the driver permission to run. Reboot your computer, and then to try scanning.
Download Windows Drivers For Mac
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Download Windows Drivers For Mac 64-bit
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